ATL Tech is a local company specialized in Information and Communication Technologies with more than 10 years’ experience in software and mobile application development. By having partnership with global companies, ATL Tech offers a broad range of products and services, including IT consulting, systems integration, security, software services and solutions. Currently we are looking for a “Customer Support Coordinator”.
Coordinate, analyze and improve customer service functions to meet company goals.
Maintain competent understanding of company’s products, their functions and alternatives.
Develop knowledge about each customer’s business model and requirements.
Provide price and cost proposals in response to customer’s requests.
Monitor product order shipment to ensure on-time delivery to customers.
Handle incoming tasks related to; return material requests, product samples, order referrals, sales promotions, etc.
Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc
Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner
Provide outstanding customer service to improve customer satisfaction and relationship
Pursuing Bachelor’s degree in Computer Science, Engineering, or a related field;
Excellent interpersonal and communications skills;