KARYERA

KARYERA

Customer Support Coordinator

Job Description

ATL Tech is a local company specialized in Information and Communication Technologies with more than 10 years’ experience in software and mobile application development. By having partnership with global companies, ATL Tech offers a broad range of products and services, including IT consulting, systems integration, security, software services and solutions. Currently we are looking for a “Customer Support Coordinator”.

Duties

  • Coordinate, analyze and improve customer service functions to meet company goals.

  • Maintain competent understanding of company’s products, their functions and alternatives.

  • Develop knowledge about each customer’s business model and requirements.

  • Provide price and cost proposals in response to customer’s requests.

  • Monitor product order shipment to ensure on-time delivery to customers.

  • Handle incoming tasks related to; return material requests, product samples, order referrals, sales promotions, etc.

  • Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc

  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner

  • Provide outstanding customer service to improve customer satisfaction and relationship

Skills and Qualifications

  • Basic understanding of capabilities and limitations of web technologies (HTML, CSS, XML, JavaScript, etc.)

  • Pursuing Bachelor’s degree in Computer Science, Engineering, or a related field;

  • Active;

  • Excellent interpersonal and communications skills;

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